Practice Management

Mrs Catherine Rouse (f)

Our Practice Manager is responsible for the management of the Health Centre services and staff, and works with the doctors, nurses and clerical staff to ensure a quality service is provided to our patients.

Administration

The Health Centre has a team of ten Administrative/Clerical Staff who support the doctors, Practice Manager, Deputy Practice Manager, Nurses and Pharmacists.

They are responsible for the day-to-day operation of reception, telephone, surgeries, and the administration of patient records. Patients should provide information to our administrative/clerical staff, so that they may offer the most suitable appointment, and to ensure that doctors and nurses have the necessary information to make decisions or take action about patients' care. Administrative/Clerical Staff, like doctors and nurses, are bound by the Data Protection Act 1998, therefore confidential and sensitive information can be shared with them so that they can assist patients.

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