Noticeboard

Flu
For Information on Flu from the Public Health Agency click here

Out of Hours
If patients require medical treatment or advice outside surgery hours, weekends, bank or public holidays, they should contact - 028 9079 6220

Appointments
To make an appointment you should telephone the Health Centre on 02890 664634 or at reception Monday to Friday 8.30 - 5.30.

Accident and Emergency You should only attend A&E for an emergency.  During 8.30 to 6pm you should contact your GP and outside these hours, the out of hour service in the first instance. 

Results

Results are available by phoning 02890 664634 between 2pm and 3pm only.

Complaints

The Health Centre’s Commitment To Quality


The doctors and staff of the University Health Centre welcome and encourage patients to express their views on the quality and delivery of health and institutional services within the Health Centre.  We hope that if you have a problem, or a view regarding the Health Centre, you will use the appropriate procedure.

We feel this will give our patients and ourselves the best opportunity to resolve any issue and, where necessary, amend practice or policy to prevent a reoccurrence, and to inform our staff of patient views

 

Complaints Procedure


If you have a complaint or concern about any aspect of the Health Centre or any of the staff working in this practice, please let us know. We operate a practice complaints procedure as part of a NHS wide system for dealing with complaints. Our system meets the national criteria. 

Please click on the following link for our  University Health Centre at Queens-Complaints

Given the current extenuating circumstances, there may be a considerable delay in doing so.  However please be assured that all complaints are treated seriously and will be investigated and responded to as soon as possible. 



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